Delivery Information

How long is your delivery time?
Our goal is always to have your order delivered as fast as possible. The estimated delivery date depends on the country and the shipping alternative you...
Sat, 11 Jan, 2020 at 3:27 PM
Do you ship internationally?
No, we no longer ship worldwide. We made the hard decision to restrict our international shipping options.  You can visit our stockists page to find...
Thu, 17 Feb, 2022 at 2:29 AM
Coronavirus Advice & Impact
Assalamu Alaykum Dear Customers, Welcome to our Coronavirus Advice support article; a round up of any issues or concerns you may have with purchasing pr...
Sun, 29 Mar, 2020 at 5:05 PM
Where is my parcel being sent from?
We currently have our warehouse in United Kingdom. To guarantee the fastest delivery as possible, we use the Royal Mail service or DHL or another gold stand...
Sat, 11 Jan, 2020 at 3:28 PM
When will my order be shipped?
Our warehouse will process your order as fast as possible. We will send your order on the following business day, assuming the item you have ordered is avai...
Sat, 11 Jan, 2020 at 3:28 PM
What delivery options do you offer?
For UK deliveries all orders are sent by Royal Mail 1st or 2nd class delivery with an option for tracking or not, for international deliveries we use Royal ...
Sat, 11 Jan, 2020 at 3:28 PM
How do I track my delivery?
You will receive an order confirmation email with a track your parcel link. Please note you can only track your delivery if you have selected a tracked ship...
Sat, 11 Jan, 2020 at 3:29 PM
I live internationally and can’t track my order?
You will receive an order confirmation email with a track your parcel link. Please note you can only track your delivery if you have selected a tracked ship...
Sat, 11 Jan, 2020 at 3:29 PM
I live internationally and the tracking says my item has been delivered but I have not received it?
In some countries the parcel is delivered to your local Post Office branch, we know that is the case in certain countries such as the UAE, where your tracki...
Sat, 11 Jan, 2020 at 3:29 PM
Do I need to pay import duties and taxes?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are un...
Mon, 21 Jun, 2021 at 3:43 PM